LAST UPDATED OCTOBER 21, 2026
14-day money-back guarantee
If you are not happy with your subscription, ask for a refund within 14 days of any charge, including a renewal, and we will refund that payment in full, no questions asked.
How to request a refund
Email support@otherwisebook.com from the address on your account and tell us which payment you mean. You can also contact Paddle, our Merchant of Record, through the link in your receipt email or at paddle.net.
Refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them.
Cancelling
You can cancel any time from your profile (Manage subscription). Cancelling stops future charges and you keep access until the end of the period you have paid for. After the refund window, we do not refund the unused part of a period.
Your legal rights
This policy does not limit rights you have under mandatory consumer law where you live, for example statutory withdrawal rights in the EU and UK.
Refunds can be declined in cases of abuse, such as repeatedly subscribing, using the service and requesting refunds.
Questions
Write to support@otherwisebook.com.